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Stage one - Initial informal challenge

You can submit your written challenge online:

If you wish to include documentation, you can use a printable form and submit it by post, attaching the documentation, to:

Lancashire Parking Services,
PO Box 1023,
Preston,
Lancashire.
PR1 3ZA

We don't accept challenges in person or over the phone due to audit procedures.

We aim to respond to all correspondence within 20 days.

In order to protect your 14 day 50% discount period, your written initial challenge needs to be received by us within the first 14 days after the Penalty Charge Notice has been issued. If we receive your correspondence later than the first 14 days, you will be liable to pay the full charge amount should your Penalty Charge Notice be upheld.

State your case clearly and simply.  If you have evidence to support your claims such as receipts or witness statements, send these in. We recommend that you always send copies only and hold on to the originals.

When we have received your correspondence and investigated your case, we will write back to you, either accepting or rejecting your challenge.

If you have written within 14 days of receiving the Penalty Charge Notice and Lancashire Parking Services reject your challenge, you should be offered the chance to pay the 14 day discounted amount.