Welfare Rights Service

Existing referrers – make a new referral

Lancashire County Council's Welfare Rights Service will provide help with the following:

• Appealing a benefit decision
  For example:

  • your claim has been stopped or sanctioned

  • your claim has been refused

  • you have been wrongly asked to pay money back

  • you have been found fit for work

• Increasing benefit take-up with our pensioner population

• Information about benefits for carers

• Organisations can refer vulnerable customers who meet our service criteria by completing a referral online. If your organisation would like to contact us for advice or to become a referring partner, please email us at WRSstakeholders@lancashire.gov.uk.

• Working collaboratively with local services and organisations to provide training and support on benefits

Further benefits advice

Further advice can be found at your local district council.

Online training

We have developed free online training courses and guides on various benefit subjects.